Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success or account management, ideally within a SaaS environment. Your experience includes managing enterprise-level clients and ensuring their satisfaction and success with the product. You understand the importance of building strong relationships and are skilled at identifying opportunities for growth within existing accounts.

You possess excellent communication skills, allowing you to effectively convey complex information to clients and collaborate with internal teams. Your ability to advocate for customers while balancing company goals is a key strength. You are proactive in addressing customer needs and are comfortable working in a fast-paced, evolving environment.

You are knowledgeable about the digital asset landscape and compliance challenges, which enables you to provide valuable insights and support to your customers. Your analytical mindset helps you track customer metrics and identify areas for improvement, ensuring that clients realize the full value of the solutions provided.

Desirable

Experience in the cryptocurrency or financial technology sectors is a plus. Familiarity with tax reporting and accounting processes will enhance your ability to support customers effectively. A background in project management or implementation can also be beneficial in this role.

What you'll do

As an Enterprise Customer Success Manager at TaxBit, you will serve as the primary point of contact for a portfolio of enterprise customers. Your responsibilities will include ensuring customer satisfaction and product adoption, as well as managing the overall health of customer relationships. You will work closely with clients to understand their needs and help them leverage Taxbit's solutions to meet their goals.

You will collaborate with internal teams, including subject matter experts, implementation, and sales, to provide a seamless experience for your customers. Your role will involve educating clients on industry best practices and identifying new use cases for expansion within their organizations. You will track key performance indicators to measure customer success and report on progress to stakeholders.

You will also be responsible for advocating for your customers within the company, ensuring that their feedback is heard and addressed. By building strong relationships and understanding customer pain points, you will help drive product improvements and enhancements that benefit both the clients and TaxBit.

What we offer

At TaxBit, you will be part of a dynamic team that is shaping the future of digital asset compliance. We offer a collaborative work environment where your contributions will have a direct impact on our customers and the industry. You will have opportunities for professional growth and development as we continue to expand our reach and capabilities.

We value diversity and encourage you to apply even if your experience doesn't match every requirement. Our culture is built on innovation, teamwork, and a commitment to excellence, and we are excited to welcome new talent to our team.