Professional Services Engineer, CX

Who you are

You have a strong background in technical implementation and customer engagement, with experience in configuring and optimizing AI-driven applications. You understand the nuances of customer experience solutions and can effectively communicate technical concepts to clients. You thrive in a collaborative environment, working closely with project managers and clients to ensure successful project rollouts. Your expertise in AI technologies, including natural language understanding and conversational intelligence, sets you apart in delivering high-quality solutions. You are detail-oriented and committed to maintaining the highest standards in your work, ensuring that all implementations align with best practices and customer requirements.

What you'll do

As a Professional Services Engineer at NICE, you will be responsible for the technical implementation of NICE CXone solutions. This includes configuring, programming, and developing AI applications tailored to meet the specific needs of enterprise contact centers. You will lead the design and development of multiple AI and bot applications, ensuring they are optimized for performance and user experience. Collaborating with project managers, you will oversee end-to-end project rollouts, managing system lifecycle development and change control processes. Your role will also involve providing consultative support to clients, helping them understand how to leverage NICE products effectively to enhance their customer experience.

What we offer

NICE offers a dynamic work environment where you can challenge your limits and grow your career. You will have the opportunity to work with cutting-edge technologies and be part of a team that values innovation and excellence. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in making a significant impact in the customer experience industry.