Revolutionizing healthcare through technology and design
Oscar Health, founded in 2012 and headquartered in New York City, is a health insurance company that leverages technology to improve the consumer experience in healthcare. With over 500,000 members and partnerships with leading healthcare providers, Oscar offers innovative plans that include telemed...
Oscar provides competitive salaries, equity options, comprehensive health benefits, unlimited PTO, and a flexible remote work policy to support work-l...
Oscar fosters a culture centered around transparency and collaboration, encouraging employees to challenge the status quo in healthcare. The company v...
Oscar • Remote
Oscar is hiring a CGA Triage Coordinator to manage and route member complaints, grievances, and appeals. This role requires strong organizational skills and attention to detail, with a focus on timely case management. The position is fully remote and open to candidates in specific states.
You are detail-oriented and organized, with a strong ability to manage multiple tasks simultaneously. You understand the importance of timely and accurate case management in a healthcare setting, ensuring that member complaints and grievances are handled with care and efficiency. You thrive in a remote work environment and are comfortable using various communication channels to receive and log incoming cases. You are proactive in identifying urgent cases and ensuring they are assigned to the appropriate team members. You are committed to maintaining high standards of service for both members and providers, understanding the critical nature of your role in the organization.
Experience in customer service or operations is a plus, as is familiarity with healthcare processes. You may have a background in administrative roles where you honed your skills in case management or complaint resolution. A passion for helping others and a desire to contribute to a positive member experience will set you apart in this role.
As a CGA Triage Coordinator, you will be responsible for the initial management and routing of all member complaints, grievances, and appeals. You will receive, log, and process incoming cases through various channels, including mail, fax, email, and internal systems. Your role will involve monitoring and managing case queues, proactively flagging urgent cases, and assigning them to the appropriate liaison or team. You will work closely with the CG&A team to ensure that all cases are triaged promptly and accurately, supporting the team's ability to meet strict regulatory deadlines. Your attention to detail will be crucial in categorizing and prioritizing cases effectively, ensuring that members receive timely responses to their concerns.
Oscar offers a competitive hourly wage of $22.00, along with employee benefits and a monthly vacation accrual rate of 15 days per year. You will have the opportunity to work in a fully remote position, allowing for flexibility in your work environment. While your daily tasks will be completed from your home office, occasional travel may be required for team meetings and company events. Joining Oscar means being part of a company that is dedicated to transforming the health insurance experience for its members, and you will play a vital role in that mission.
Apply now or save it for later. Get alerts for similar jobs at Oscar.
