Customer Support Representative

Who you are

You are passionate about providing excellent customer service and have a strong desire to help others succeed in their remote work environments. You understand the challenges that remote workers face and are committed to finding solutions that empower them. You thrive in a collaborative team setting and are eager to contribute to a values-driven culture that prioritizes being seen, being yourself, and doing your best work.

You possess strong communication skills, allowing you to effectively engage with customers and understand their needs. You are adaptable and can handle various customer inquiries with patience and professionalism. Your ability to empathize with customers and provide tailored support will be key to your success in this role.

Desirable

Experience in customer support or a related field is a plus, but not required. Familiarity with remote work tools and technologies will help you better assist customers in navigating their unique challenges.

What you'll do

In this role, you will be the first point of contact for customers seeking assistance with their remote work needs. You will engage with customers through various channels, providing timely and effective support. Your responsibilities will include troubleshooting issues, answering questions, and guiding customers through the setup and use of our subscription commerce platform.

You will collaborate closely with the Customer Experience team to ensure that our customers receive an unparalleled experience. By actively listening to customer feedback, you will help identify areas for improvement and contribute to the ongoing development of our services. Your insights will play a crucial role in shaping the future of remote work solutions at AppDirect.

You will also participate in training sessions to enhance your knowledge of our products and services, ensuring that you are well-equipped to assist customers effectively. As you grow in your role, you will have opportunities to take on additional responsibilities and contribute to team initiatives aimed at improving customer satisfaction.

What we offer

AppDirect offers a supportive and inclusive work environment where you can thrive as a Customer Support Representative. You will have the opportunity to work remotely, allowing for a flexible work-life balance. Our values-driven culture encourages you to be yourself and do your best work, fostering personal and professional growth.

We believe in empowering our employees and providing them with the tools they need to succeed. You will have access to ongoing training and development opportunities, enabling you to enhance your skills and advance your career within the company. Join us in our mission to support remote work and make a positive impact on the lives of digital entrepreneurs around the world.