Coordinador/a de training (Contact Center - BPO)

Who you are

You have experience in training coordination within a contact center or BPO environment — you understand the nuances of customer service and the importance of effective training programs. Your organizational skills are top-notch, allowing you to manage multiple training sessions and schedules seamlessly. You thrive in a collaborative environment, working closely with various teams to ensure that training aligns with company goals and enhances service delivery.

You are passionate about improving processes and have a keen eye for identifying areas where training can make a significant impact. You believe in the power of knowledge and are dedicated to empowering others through effective training methodologies. Your communication skills are excellent, enabling you to convey complex information in an understandable way to diverse audiences.

Desirable

Experience in the mobility or technology sector would be a plus, as it gives you a deeper understanding of the challenges and opportunities in this field. Familiarity with training tools and platforms can enhance your effectiveness in this role, allowing you to leverage technology to improve training outcomes.

What you'll do

In this role, you will coordinate training programs for the contact center team, ensuring that all staff are equipped with the necessary skills and knowledge to provide exceptional service. You will work closely with team leaders to identify training needs and develop tailored programs that address these requirements. Your role will involve scheduling training sessions, preparing materials, and facilitating workshops that engage and motivate participants.

You will also monitor the effectiveness of training initiatives, gathering feedback and making adjustments as needed to ensure continuous improvement. Collaborating with other departments, you will help create a culture of learning and development within the organization, encouraging team members to pursue their professional growth.

What we offer

Cabify offers a permanent contract with a hybrid work model, allowing you to balance your professional and personal life effectively. You will enjoy a supportive work environment that values innovation and ethical practices. The company provides opportunities for personal development and growth, ensuring that you have the resources you need to succeed. Additionally, you can look forward to fun team events, employee discounts, and, of course, free coffee to keep you energized throughout the day.