We are seeking a App Engineer to work on the development, configuration, and ongoing evolution of our ServiceNow platform. In this role, you will serve as a coder nd trusted advisor, ensuring ServiceNow is leveraged to deliver scalable, automated, and high-quality IT services across the enterprise.
As the ServiceNow SME, you’ll partner with technical and non-technical stakeholders to translate business requirements into robust solutions, drive platform governance, and lead continuous improvement initiatives. You will be hands-on in developing, and implementing workflows, integrations, and custom applications.
This is a strategic role where you’ll have significant impact on how we deliver IT and business services globally. You will bring deep technical expertise, excellent problem-solving skills, and the ability to balance operational excellence with innovation.
Key job responsibilities
Platform Development – Serve as the ServiceNow SME, developing custom applications, workflows, and automations.
Configuration & Scripting – Customize forms, fields, UI policies, and scripts using JavaScript, Glide API, and ServiceNow development tools.
Process Automation – Create and optimize business rules, flows, and automation scripts to streamline service delivery.
Integrations & APIs – Implement, and maintain integrations with external systems (REST/SOAP APIs, MID Servers, third-party tools).
Release & Upgrade Management – participate in platform upgrades, new module deployments, and release cycles while ensuring stability and compatibility.
Reporting & Analytics – Develop dashboards, performance reports, and data insights to support leadership decision-making.
A day in the life
As a ServiceNow Application Developer, you will work across IT and infrastructure teams to deliver scalable solutions on the ServiceNow platform. Your day will include collaborating with product owners and business stakeholders to translate requirements into workflows, automations, and integrations that improve service delivery.
You will partner with system development engineers on AWS middleware, ensuring integrations with Amazon internal systems are secure and reliable. In addition to building new capabilities, you will support release management, troubleshoot issues.
Your work improves how Amazonians access and experience IT services at scale.- 1+ years of experience with JavaScript or other scripting languages (e.g., Glide, Perl, PHP).
- 1+ years of hands-on experience as an administrator, developer, or platform engineer for tools like ServiceNow, SAP, Salesforce, Workday, Oracle, or Microsoft Dynamics
- Experience engaging with customers and stakeholders to gather requirements and deliver technology solutions- Bachelor's degree in Information Technology, Management Information Systems, Computer Science or Business
- Proven expertise integrating applications with external systems via REST/SOAP APIs.
- Experience working in Agile (Scrum/Kanban) environments.
- Deep understanding of ITSM, ITAM, and related ServiceNow modules
- Strong communication skills with ability to translate technical concepts to business stakeholders.
- Experience participating in upgrades, module deployments, and enterprise-scale implementations for applications like ServiceNow, SAP, Salesforce, Workday, Oracle, or Microsoft Dynamics
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
