Empowering communication for businesses worldwide
Twilio (NYSE: TWLO) is a leading cloud communications platform that empowers over 150,000 businesses, including major brands like Deliveroo, Duolingo, and Toyota, to enhance customer engagement through its easy-to-use APIs. Headquartered in the Financial District of San Francisco, Twilio has raised ...
Twilio offers generous annual time off, comprehensive health programs, and remote work opportunities. Employees can also earn a Twilio track jacket by...
Twilio's culture is rooted in innovation and customer-centricity, stemming from its origins in simplifying communications for businesses. The company ...
Twilio • Remote - Spain
Twilio is seeking a Staff Technical Account Manager to provide technical support for strategic customers in EMEA. This role requires strong problem-solving skills and the ability to deliver proactive guidance using Twilio technologies.
You have a strong background in technical account management, with experience in providing support to customers and resolving complex technical issues. Your ability to communicate effectively with clients and understand their needs is key to your success in this role. You are detail-oriented and can zoom in on specific problems while also keeping the larger picture in mind. You are fluent in Italian, which allows you to connect with a diverse range of clients in the EMEA region. You thrive in a remote-first environment and are comfortable working independently while being part of a global team.
Experience in the communications industry or with cloud-based technologies is a plus. Familiarity with AI technologies and their application in customer support can enhance your effectiveness in this role. You are proactive in seeking out solutions and enjoy collaborating with cross-functional teams to deliver the best outcomes for customers.
As a Staff Technical Account Manager at Twilio, you will be the designated technical support contact for our strategic customers in EMEA. Your primary responsibility will be to resolve complex technical problems that may have significant implications for our clients. You will work closely with customers to understand their unique challenges and provide tailored solutions using Twilio's suite of technologies. You will deliver proactive guidance to help customers maximize the value they receive from our products and services. Your role will involve regular communication with clients, ensuring they are informed about updates and best practices. You will also collaborate with internal teams to advocate for customer needs and drive improvements in our offerings.
Twilio offers a remote-first work environment that fosters a culture of connection and inclusion. You will be part of a vibrant team that values diverse experiences and perspectives. We provide opportunities for professional growth and development, allowing you to shape your career path. Our commitment to innovation means you will be at the forefront of shaping the future of communications. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.
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