Customer Support Associate, Bilingual - Ukrainian (Starlink)

Who you are

You are a proactive problem solver with a passion for customer success. Your ability to communicate effectively in both English and Ukrainian allows you to connect with a diverse customer base. You thrive in fast-paced environments and are eager to contribute to a growing team. You possess strong analytical skills, enabling you to identify trends and gaps in customer support processes. Your technical aptitude allows you to provide effective support for hardware, software, and network issues. You are committed to improving the customer experience and are excited about the opportunity to shape the future of customer support at SpaceX.

What you'll do

As a Customer Support Associate for Starlink, you will be the first point of contact for customers seeking assistance. You will triage and resolve customer issues across various channels, ensuring a seamless experience. Your role will involve analyzing customer interactions to identify trends and areas for improvement. You will collaborate with internal teams to enhance troubleshooting workflows and address root-cause issues. By advocating for the customer within SpaceX, you will help shape the support processes that define the Starlink experience. Your contributions will directly impact customer satisfaction and the overall success of the Starlink initiative.

What we offer

At SpaceX, you will be part of a mission-driven team dedicated to revolutionizing internet access worldwide. We offer competitive compensation and benefits, along with opportunities for professional growth within a pioneering company. You will work in a collaborative environment where your ideas and contributions are valued. Join us in making a difference in the lives of customers around the globe as we strive to connect the world through innovative technology.