The Selling Partner Support organization in Amazon provides world-class support to global Selling Partners, and is looking for a passionate Product Manager to lead support development with the FBA business. This role is a key leader on the Global Process Management organization and is responsible for Defect Elimination and Emergent Business Support for all FBA businesses. This role owns the support product roadmap which requires prioritization to improve the support we provide to sellers through coordination with business, content, editorial, and support operations teams. This role is a highly visible senior leader on the Partner Engagement team and will be a customer obsessed product manager who excels at stakeholder management and isn't afraid to own big initiatives. This leader will own mechanisms with a team of dedicated program and product managers and work with an extended team to identify and eliminate upstream defects in the Support Experience and change management initiatives in partnership with business teams across FBA & Selling Partner Services.
This is a high-impact role requires strong attention to detail and the ability to manage multiple projects and competing priorities.
At Amazon, we write a lot, and in this role you will have the opportunity to showcase and hone your writing skills by presenting your ideas and extended product roadmaps to senior leadership in regular business reviews.
Key job responsibilities
Successful candidates will have the following:
Strategic vision based on rigorous analytics. Not only do you have a deep intuition for customer needs, you are also adept with quantitative data sets. Your innate curiosity drives you to find new ways to learn more about your customers and the industry.
Convincing communication. You thrive in environments with a wide range of stakeholders across various functions, and possess a toolkit of communications that enables you to construct engaging and conclusive narratives.
A strong sense of urgency to deliver products that customers love, in the shortest amount of time. You cannot wait to delight customers, and execute relentlessly and innovate constantly as a result. When faced with hurdles, you enable your team and collaborate with your teammates to find mutually beneficial solutions.
- 12+ years of product or program management, product marketing, business development or technology experience
- 6+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product- Experience engaging and influencing senior executives
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $160,300/year in our lowest geographic market up to $265,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
