The Learning Associate/Trainer is responsible for the coordination and execution of training for all process paths in the Sort Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce.
Key job responsibilities
· Willing to work flexible schedules/shifts
· Act as a supervisor for Instructors and Peer Trainers with new hires
· Deliver Instructor training, observation and coaching to the MENA Standard
· Ensure training records are kept up to date through the console
· Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience
· Use and analyze data on a daily basis to improve NH learning experience
· Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
· Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
· Work with operations on a skill matrix to highlight gaps for critical role training
· Support operations with the delivery of critical role training
· Improve processes from gathering feedback and analyzing data
· Support the recruitment of Instructors and Peer Trainers
· Attend meetings when required and provide information required
· Work in partnership with the agency managers to improve new hire performance
· Support MENA level projects with feedback and improvements1+ years of Microsoft Office products and applications experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Work 40 hours/week, and overtime as required
Able to work independently and autonomously
Bachelor Degree or Equivalent
Interpersonal Skills and Composure (networking skills)
Well-honed communications skills, including presentation skills
Well-developed observational and analytical skills
Able to deliver feedback, coaching and deliver training
Effective time management and team work
Experience using all MS packages, such as Word, Excel, and Power Point
Problem Solving
Proficient English (fluent English is required) in reading & writing
Needs to speak and write the local language “correctly” as a requirement.
Sense of confidentialityManage multiple competing priorities
Demonstrates a methodical approach in tasks
A basic understanding of project management
Shows a drive for improvement of learning and design processes
Possess good analytical skills
Trainer or Learning Assistant experience
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