Customer Success Manager III

Who you are

You have a proven track record in customer success, ideally with 5+ years of experience in managing strategic accounts and driving product adoption. You excel at building trusted advisor relationships with clients, ensuring they derive maximum value from the products and services offered. Your ability to communicate effectively and advocate for customer needs within the organization sets you apart. You are results-driven and thrive in environments where you can make a significant impact on customer satisfaction and retention.

You understand the importance of strategic account planning and are skilled at developing and executing plans that align with customer objectives. Your analytical mindset allows you to assess customer health and identify opportunities for growth. You are comfortable conducting business reviews and presenting insights to stakeholders, ensuring that customer goals are met and exceeded.

You are a team player who values collaboration and enjoys working closely with cross-functional teams to deliver exceptional customer experiences. Your proactive approach to problem-solving and your ability to anticipate customer needs make you an invaluable asset to the Customer Success team. You are passionate about helping customers succeed and are committed to fostering long-term relationships.

Desirable

Experience in a technology or SaaS environment is a plus, as is familiarity with CRM tools and customer success metrics. You may have a background in sales or account management, which enhances your understanding of customer needs and business objectives. A strong desire to learn and grow within the company is essential, as is the ability to adapt to changing circumstances and customer requirements.

What you'll do

In this role, you will act as an extension of our strategic customers, advocating for their needs and ensuring they achieve their defined objectives. You will develop trusted advisor relationships with key stakeholders, guiding them through the adoption process and helping them realize the full potential of ZoomInfo's offerings. Your responsibilities will include creating and executing strategic account plans, conducting regular business reviews, and driving overall customer satisfaction.

You will collaborate with internal teams to address customer inquiries and resolve issues promptly. Your insights will help shape product development and enhancements based on customer feedback, ensuring that our solutions continue to meet their evolving needs. You will also identify opportunities for upselling and cross-selling, contributing to the growth of both the customer and ZoomInfo.

Your role will involve tracking customer health metrics and proactively addressing any concerns that may arise. You will be responsible for reporting on customer success initiatives and outcomes, providing valuable insights to leadership on customer engagement and satisfaction levels. You will play a key role in fostering a culture of customer-centricity within the organization, ensuring that every team member understands the importance of customer success.

What we offer

At ZoomInfo, we provide a supportive and collaborative work environment where you can thrive. We offer comprehensive training and development opportunities to help you grow in your career. Our culture emphasizes accountability, innovation, and teamwork, allowing you to make a meaningful impact on our customers and the company as a whole. We celebrate wins and encourage creativity, ensuring that you feel valued and empowered in your role. Join us and be part of a team that is dedicated to helping customers succeed while advancing your own career.