At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Learning department as a Last Mile Training Manager.
The Last Mile Training Manager is an active member of a Region and leads the coordination and execution of hourly employee training and leadership onboarding/development activities using network developed programs.
Successful candidates will have demonstrated a true hands-on approach, an understanding of instructional design practices, a data-driven, analytical mindset and a strong knowledge of Last Mile Logistics/ distribution operation. In addition, effective presentation and persuasion skills are a must as this role requires the ability to influence without authority.
The Last Mile Training Manager.:
· Lead a team of hourly trainers and/or Learning Coordinator including their deployment, development and productivity
· Act as a proactive and productive liaison/partner with internal customers and the Operations Learning team by consistently seeking to make a positive impact on key business safety, quality, productivity and customer experience metrics
· Partner with operations leaders across all areas of the Sort center to identify training needs and schedule training events to meet production forecasts and labor gaps
· Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center
· Manage and customize training content to meet local needs and track compliance to these training materials
· Analyze and understand data to suggest improvements for training and operations
· Implement network standard training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)
· Drive a continuous improvement culture by coordinating and facilitating Continuous Improvement Essentials activities in partnership with operations leaders
· Basic Qualifications
·A completed Bachelor’s Degree from an accredited university or 5+ years Amazon experience.
· 5+ years of related experience
· Experience coaching and delivering messages related to performance
· Experience interpreting data analytics using advanced Excel strategies
· Experience coaching and delivering messages related to performance
· Proficiency in computer usage, email, MS Office Suite
· Evidence of ability to prioritize, manage and complete projects with tight deadlines
· Experience developing and implementing department goals and strategies based on broader organization goals
· Experience working with and delivering training/information to peers, hourly associates as well as exempt personnel
· Preferred Qualifications
· Master’s Degree in related field
· Resume that shows steady progression in Training/Learning Management for the last 5+ years in a manufacturing/production/distribution leadership role
· Ability to adapt well to fast-paced, yet ambiguous, environments with changing circumstances, direction, and strategy
· Desire to thrive in a dynamic, growing environment
· Previous Kaizen/Continuous Improvement experience
Basic Qualifications
·A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience.
· 3+ years of related experience
· Experience coaching and delivering messages related to performance
· Experience interpreting data analytics using advanced Excel strategies
· Experience coaching and delivering messages related to performance
· Proficiency in computer usage, email, MS Office Suite
· Evidence of ability to prioritize, manage and complete projects with tight deadlines
· Experience developing and implementing department goals and strategies based on broader organization goals
· Experience working with and delivering training/information to peers, hourly associates as well as exempt personnel
Preferred Qualifications
· Master’s Degree in related field
· Resume that shows steady progression in Training/Learning Management for the last 5+ years in a manufacturing/production/distribution leadership role
· Ability to adapt well to fast-paced, yet ambiguous, environments with changing circumstances, direction, and strategy
· Desire to thrive in a dynamic, growing environment
· Previous Kaizen/Continuous Improvement experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
