Customer Service Representative / Customer Advocate

Who you are

You are a dedicated individual ready to take on the role of Customer Care Advocate at Carvana. You thrive on building genuine relationships with customers and are eager to champion their needs throughout the car-buying or selling journey. You possess strong critical thinking skills and can adapt to a fast-paced environment, demonstrating resilience and a willingness to learn. You are committed to creating exceptional experiences for customers, guiding them with empathy and expertise.

What you'll do

In this role, you will be the voice of Carvana, supporting our Sell to Carvana, Verification, or Customer Experience teams. You will engage with customers through inbound and outbound calls, ensuring they have a seamless experience. Your responsibilities will include problem-solving in real-time, actively listening to customer needs, and finding effective solutions. You will also drive efficiency by reviewing and verifying sensitive customer documentation, ensuring accuracy and speed in your work. As a full-time, in-office position, you will be part of a team that values collaboration and customer advocacy.

What we offer

Carvana offers a supportive work environment where you can build your career as a Customer Care Advocate. You will have the opportunity to grow and learn at a rapid pace while making a significant impact on the customer experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.