Staff Data Scientist, Inference - Customer Support

Who you are

You are an experienced data scientist with a strong background in statistical analysis and machine learning. With at least 5 years of experience, you have a deep understanding of causal inference and its applications in real-world scenarios. You thrive in collaborative environments, working closely with engineers, product managers, and designers to drive impactful solutions. Your ability to communicate complex data insights to non-technical stakeholders sets you apart, allowing you to influence decision-making effectively.

You have a proven track record of owning projects from inception to completion, demonstrating your ability to manage timelines and deliver results. Your expertise in Python and SQL enables you to manipulate large datasets and extract meaningful insights that inform business strategies. You are passionate about using data to solve critical challenges and improve operational efficiency in customer support.

Desirable

Experience with A/B testing and experimental design is a plus, as it allows you to validate hypotheses and measure the impact of your interventions. Familiarity with data visualization tools will help you present your findings in an accessible manner. You are also open to mentoring junior data scientists, sharing your knowledge and fostering a culture of learning within the team.

What you'll do

As a Staff Data Scientist at Airbnb, you will lead initiatives aimed at enhancing customer support through data-driven strategies. You will collaborate with a diverse team to identify key challenges within the customer support domain and design scalable solutions that address these issues. Your role will involve conducting thorough analyses to understand customer behavior and preferences, allowing you to tailor services to meet their needs effectively.

You will be responsible for developing and implementing models that predict customer inquiries and optimize response strategies. By leveraging your expertise in causal inference, you will design experiments to test the effectiveness of various interventions, ensuring that the solutions you propose are backed by solid data.

In addition to your analytical responsibilities, you will serve as a mentor to other data scientists, guiding them in their professional development and fostering a collaborative environment. You will also engage with stakeholders across the organization to communicate your findings and recommendations, ensuring that data-driven insights are integrated into decision-making processes.

What we offer

Airbnb offers a competitive salary range of $194,000—$240,000 USD, along with potential bonuses and equity options. You will have access to comprehensive benefits, including Employee Travel Credits, which allow you to experience the platform firsthand. The company culture emphasizes collaboration, innovation, and a commitment to creating a world where anyone can belong anywhere. Join us in making a meaningful impact on the travel community through exceptional customer support.