Real-time data search and analytics for everyone
Elastic, headquartered in Union Square, San Francisco, CA, is a leading provider of real-time data search and analytics software. The company develops the Elastic Stack, which includes popular open-source tools like Elasticsearch, Kibana, Beats, and Logstash, and serves over 17,000 organizations, in...
Elastic offers fully paid health coverage for employees and their families, flexible work schedules, and a generous vacation policy. Employees enjoy a...
Elastic fosters a distributed workforce, emphasizing flexibility and work-life balance. The company values open-source development and encourages empl...
Elastic is hiring a Support Engineer to provide expert-level support for their Search AI Platform. You'll work closely with a distributed team to deliver empathetic and comprehensive service. This role requires strong problem-solving skills and a collaborative mindset.
You are someone who thrives in a collaborative environment, eager to engage with a diverse team spread across multiple time zones. You understand the importance of empathy in customer support and are committed to providing high-quality service. You are not afraid to ask questions or seek clarification, as you believe that open communication is key to success. You have a strong desire to learn and grow within your role, embracing challenges as opportunities for development. You are adaptable and can handle the dynamic nature of support work, ensuring that you remain focused on delivering solutions to customers.
As a Support Engineer at Elastic, you will be responsible for providing expert-level assistance to customers using the Elastic Search AI Platform. You will troubleshoot and resolve technical issues, guiding users through complex problems with clarity and patience. You will collaborate closely with core developers to ensure that customer feedback is integrated into product improvements. Your role will involve documenting solutions and creating knowledge base articles to empower customers and enhance their experience. You will also participate in team meetings to share insights and contribute to the continuous improvement of support processes.
Elastic offers a unique work culture that values collaboration and innovation. You will have the opportunity to work with cutting-edge technology in a supportive environment. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities. Our team is dedicated to making a positive impact on our customers' experiences, and we look forward to welcoming a new member who shares our commitment to excellence.
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