Empowering financial access for all
Pathward, headquartered in Sioux Falls, South Dakota, is a financial technology company focused on enhancing financial inclusion. With a national bank charter, Pathward offers a range of financial products and services, including payment processing and banking solutions, to underserved markets. The ...
Pathward offers competitive salaries, equity options, generous PTO, and a remote work policy that supports work/life balance. Employees also benefit f...
Pathward fosters a culture of inclusivity and innovation, emphasizing collaboration with diverse partners to disrupt traditional banking. The company ...
Pathward • Phoenix, AZ, USA
Pathward is hiring an IT Support professional to serve as the initial point of contact for all IT support requests. You'll be responsible for diagnosing and resolving hardware, software, and network issues at the Phoenix location.
You are a dedicated IT support professional eager to contribute to a team that values financial inclusion and innovation. With a strong commitment to customer service, you thrive in environments where you can help others solve their technology challenges. You understand the importance of clear communication and are comfortable interacting with users through various channels, including phone, email, and chat. Your problem-solving skills enable you to diagnose and troubleshoot common hardware, software, and network issues effectively. You are detail-oriented and take pride in accurately logging and managing incidents to ensure a high level of service delivery.
Experience in a similar IT support role is a plus, but your willingness to learn and adapt is what truly matters. Familiarity with ticketing systems and basic IT troubleshooting techniques will help you excel in this position. A passion for technology and a desire to grow within the field will set you apart as a candidate.
In this role, you will serve as the initial point of contact for all IT support requests, ensuring that users receive timely assistance. You will diagnose, troubleshoot, and resolve common hardware, software, and network issues, providing solutions that enhance user experience. Your responsibilities will include accurately logging, prioritizing, and managing incidents to maintain an organized workflow. You will collaborate with team members to ensure that technology services are delivered effectively and efficiently. As part of your role, you will also contribute to the continuous improvement of support processes, sharing insights and suggestions based on your interactions with users.
Pathward offers a supportive work environment that values diversity and inclusion. You will have the opportunity to work in a hybrid remote-office setting, with the requirement to be onsite at our Phoenix location. We believe in empowering our employees and providing them with the tools they need to succeed. As part of our team, you will be encouraged to grow your skills and advance your career in the IT field. We celebrate our team members' unique perspectives and contributions, fostering a culture of collaboration and innovation. Join us in our mission to create financial inclusion for all and make a meaningful impact in the communities we serve.
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