Technical Support Engineer - Azure Cloud

Who you are

You have a strong passion for delivering exceptional customer success and are eager to help clients resolve their technical issues. You possess a foundational understanding of cloud technologies, particularly Azure, and are keen to develop your technical skills further. Your problem-solving abilities are complemented by your collaborative nature, allowing you to work effectively with cross-functional teams. You are adaptable and thrive in a dynamic environment where you can learn and grow. You understand the importance of customer satisfaction and are committed to exceeding expectations in every interaction.

What you'll do

As a Technical Support Engineer at Microsoft, you will own and troubleshoot customer technical issues, ensuring timely and effective resolutions. You will engage with customers to understand their challenges and provide solutions that enhance their experience with Azure Cloud. Your role will involve collaborating with various teams to drive cross-company alignment and execution, ensuring that customer needs are met consistently. You will leverage Microsoft’s AI technology to assist customers in resolving issues quickly and securely, helping them achieve more from their Microsoft investment. You will also have opportunities to develop your skills in problem-solving, research, and collaboration, setting the stage for your career growth within the organization.

What we offer

Microsoft offers a supportive environment where you can accelerate your career growth while honing your technical skills. You will be part of a team that values collaboration and innovation, working together to deliver seamless support experiences. The company is committed to empowering its employees and providing opportunities for professional development. You will have access to resources and training that will help you enhance your technical proficiency and advance your career in the tech industry.