Customer Success Manager (ENT) (Fluent in Arabic and French) (Position located in Dubai)

Who you are

You have a strong background in customer success management, ideally with experience in the cybersecurity or technology sectors. Your ability to build effective relationships with clients is paramount, and you understand the importance of maximizing customer lifetime value. You are fluent in both Arabic and French, which allows you to communicate effectively with a diverse customer base. You thrive in environments that value transparency and ownership, and you are committed to continuous professional development.

You possess excellent communication skills, enabling you to convey complex information clearly and effectively. Your experience in delivering exceptional customer experiences has equipped you with the skills to handle customer inquiries and resolve issues promptly. You are proactive in identifying opportunities for customer engagement and are passionate about helping clients achieve their goals through the use of KnowBe4's platform.

Desirable

Experience in the cybersecurity industry is a plus, as is familiarity with AI-driven platforms. You may have a background in sales or account management, which complements your customer success expertise. A strong understanding of customer relationship management tools will also be beneficial in this role.

What you'll do

As a Customer Success Manager at KnowBe4, you will be responsible for building and maintaining strong relationships with our enterprise customers. Your primary goal will be to ensure that customers are satisfied with our services and are maximizing the value they receive from our platform. You will work closely with clients to understand their needs and provide tailored solutions that enhance their security culture.

You will conduct regular check-ins with customers to assess their satisfaction and identify any potential issues before they escalate. By leveraging your knowledge of our platform, you will guide customers in utilizing our tools effectively, ensuring they are aware of all features and benefits available to them. You will also collaborate with internal teams to advocate for customer needs and drive improvements in our offerings.

In addition to relationship management, you will analyze customer data to identify trends and opportunities for upselling or cross-selling additional services. Your insights will help shape our customer engagement strategies and contribute to overall customer retention efforts. You will play a key role in onboarding new customers, ensuring they have a smooth transition and are set up for success from day one.

What we offer

At KnowBe4, we foster a culture of radical transparency and extreme ownership. You will be part of a dynamic team that values collaboration and continuous learning. We offer a welcoming workplace where you can be yourself and thrive in your role. Our office in Dubai provides a vibrant environment, and we encourage team-building activities that make every day engaging and fun. We believe in investing in our employees' professional development and provide opportunities for growth within the company. Join us in redefining what it means to be a trusted security partner in an increasingly complex threat landscape.