Senior Manager, Account Management SMB

Who you are

You have 12 to 20+ years of experience in sales, account management, or business development, demonstrating a strong ability to lead teams and manage complex projects. Your background includes at least 3 years in a team lead or management role, showcasing your capability to guide and inspire others towards achieving shared goals. You possess excellent analytical skills, allowing you to interpret data effectively to drive decision-making and strategy. Your organizational management capabilities enable you to establish and achieve team objectives and key results (OKRs) efficiently. You are adaptable and can navigate the complexities of working with various merchants, ensuring their growth and satisfaction. Your communication skills are top-notch, allowing you to discuss and collaborate on strategic sales activities with relevant departments seamlessly.

Desirable

Experience in the food delivery or logistics industry would be a plus, as it provides context for understanding the unique challenges and opportunities in this sector. Familiarity with data analysis tools and methodologies can enhance your ability to manage merchant networks effectively. A proven track record of handling critical internal and external issues will set you apart as a candidate who can thrive in a fast-paced environment.

What you'll do

As the Senior Manager of Merchant Account Management, you will oversee Rocket Now's major merchants, ensuring their needs are met while driving growth for the company. You will manage the merchant network, utilizing data analysis to achieve sales goals and develop growth plans tailored to each merchant's unique circumstances. Your role will involve handling complex projects, requiring you to coordinate with various stakeholders and departments to ensure successful execution. You will be responsible for discussing and collaborating on strategic sales activities, making critical decisions that impact both internal operations and external partnerships. Your leadership will be crucial in establishing a culture of accountability and performance within your team, guiding them to meet and exceed their objectives.

What we offer

Joining Coupang means becoming part of a company that is committed to delivering exceptional service and pioneering new markets. You will have the opportunity to lead innovation and take initiative in a supportive environment that values agility and boldness. The role offers a chance to make a significant impact on the food delivery industry in Japan, transforming how services are delivered to customers. You will work with a team that is dedicated to achieving results and continuously improving the customer experience. While specific salary details are not mentioned, Coupang is known for offering competitive compensation packages that reflect the value of your expertise and contributions.