Technical Support Representative

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

As a Technical Support Representative, you will be part of our Technical Support Team and will help our customers and partners with technical problems on their existing payment terminals and helping them install new payment terminals. Good knowledge of different networks such as Cellular, Wi-Fi, Bluetooth, and LAN will help you with these tasks. You will also need to help with requests for changes to terminal data and perform software updates. There will also be questions from customers about settlements and transactions.

You will answer phone calls, answer emails and log all cases to our ticket system (JIRA) as part of your work.

Working Times:

This is an on-site position in our office located in Stockholm (Ljusslingan 4, 120 31 Stockholm, Sweden), and the working hours are 40 hours a week. As part of the working hours you will work a rotational shift pattern which will includes late evenings and weekends. The hours of work are between 8am-22.00pm.

About You 

This role is ideal for someone who enjoys problem-solving, delivering excellent customer service, and engaging with customers. You’ll receive comprehensive training on our systems and products to ensure you're well-prepared for the position. While prior technical experience isn’t required, having a strong interest in technology is a definite advantage.

If you're tech-savvy and passionate about staying up to date with the latest innovations in computers, software, and emerging technologies, this could be the perfect opportunity for you. The payments industry is constantly evolving, and you’ll regularly encounter new tools and solutions—from updated payment terminal models to new transaction types we bring to market for our customers.

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Skills and Experience we desire

• Native or fluent Swedish and business fluent English
• Experience and background in technical support is an advantage
• Strong end-user of IT systems and good ability to familiarize yourself with new systems
• Any experience from the support function is a plus, and you see yourself as a problem solver
• An advantage if you have experience from industries with a high volume of customers and transactions and/or from international organizations with access to several different IT platforms. It could be telecom, banking, IT or the payment industry, for example
• You are good at communicating and have the desire and energy to provide the best support and customer service
• You can keep a cool head and are prepared to help where needed.
• You are social with a positive approach to your work, where you are happy to take responsibility
• Good collaboration skills, and can also work independently.
• Basic knowledge of the MS Office suite

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.