Account Manager - Shops

Who you are

You have a proven track record in account management, ideally within the retail or e-commerce sectors — your experience has equipped you with the skills to build and maintain strong relationships with merchants. You understand the importance of customer satisfaction and are adept at identifying opportunities for improvement in merchant performance. Your communication skills are top-notch, allowing you to effectively convey information and foster collaboration among diverse teams. You are a problem-solver at heart, always looking for ways to enhance the merchant experience and streamline operations. You thrive in fast-paced environments and are comfortable managing multiple accounts simultaneously, ensuring that each merchant receives the attention they deserve. You are passionate about innovation and are eager to contribute to a team that is redefining the shopping experience in the Middle East.

What you'll do

As an Account Manager for Shops at Careem, you will play a pivotal role in growing and nurturing merchant relationships — your responsibilities will include managing the entire account lifecycle, from onboarding new merchants to ensuring their ongoing success and satisfaction. You will work closely with merchants to understand their needs and challenges, providing tailored solutions that drive performance and enhance their experience with Careem. You will analyze merchant performance data to identify trends and opportunities for growth, collaborating with internal teams to implement strategies that support merchant success. Regular check-ins and feedback sessions with merchants will be part of your routine, allowing you to address any concerns and celebrate successes together. You will also be involved in training merchants on the Careem platform, ensuring they are equipped to maximize their potential. Your role will require you to stay updated on industry trends and competitor offerings, enabling you to provide valuable insights to both merchants and your internal team. You will contribute to the development of best practices for account management, sharing your knowledge and experiences to help elevate the entire Shops team.

What we offer

Careem offers a flexible work environment, allowing you to work four days a week in the office and one day from home — additionally, you can work remotely from any country for up to 30 days a year. We believe in a healthy work-life balance, which is why we provide unlimited vacation days to our employees. You will have access to comprehensive healthcare benefits and fitness reimbursements for health activities, including gym memberships and training classes. Joining Careem means being part of a mission-driven organization that is committed to simplifying and improving people's lives across the Middle East. You will be part of a dynamic team that values innovation and collaboration, and you will have the opportunity to make a real impact in the region's retail landscape.