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Home›Jobs›Wheely›Customer Service Agent, English Speakers
Wheely

About Wheely

Luxury ride-hailing with a focus on privacy

🏢 Tech👥 201-500 employees📅 Founded 2010📍 Brackenbury Village, London, UK💰 $43.1m⭐ 3.8
B2CB2BMarketplaceTransportMobility

Key Highlights

  • Founded in 2010, headquartered in London, UK
  • Available in London, Moscow, Paris, and Dubai
  • $43.1M raised in Series B funding
  • Thousands of certified chauffeurs driving under the Wheely brand

Wheely is a privacy-first luxury ride-hailing platform founded in 2010, headquartered in Brackenbury Village, London. The company operates in major cities like Moscow, St. Petersburg, Paris, and Dubai, providing high-quality chauffeuring services with a rigorous driver certification process. With $4...

🎁 Benefits

Wheely offers a stock options plan, monthly credits for rides, generous training allowances, comprehensive healthcare benefits, and a daily lunch allo...

🌟 Culture

Wheely prioritizes quality and customer satisfaction by employing a strict driver certification process, ensuring a premium experience for clients. Th...

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Wheely

Customer Service Agent, English Speakers

Wheely • Dubai, Dubai, United Arab Emirates

Posted 1 month ago🏛️ On-SiteEntry-LevelCustomer support📍 Dubai
Apply Now →

Job Description

Wheely is not a traditional ride-hailing company. We are building a platform with user privacy at its core while successfully scaling a five-star service to millions of rides across multiple cities.

About the role

Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs and passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service.

A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.

What you will be doing

  • Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
  • Protect our customer's time by adhering to operational SLAs
  • Provide exceptional customer service by adhering to our rigorous luxury communication standards
  • Maintain customer satisfaction targets
  • Investigate and resolve customer and chauffeur issues quickly and efficiently
  • Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
  • Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company

Requirements

Must-have:

  • Passion for exceptional customer service
  • Experience in a customer-facing role in the luxury service industry
  • Excellent interpersonal and communication skills
  • The ability to thrive in a fast-paced high volume contact center
  • Fluency in both spoken and written English
  • Flexibility, to be able to do shift work including nights and weekends, in the office
  • Technically proficient

Nice to have:

  • Additional languages - French, Arabic
  • Experience in a call centre

What we Offer 

  • Competitive salary of AED 8,500 per month and quarterly performance-based bonus
  • Monthly credit for journeys with Wheely
  • Private health insurance
  • Professional development subsidies
  • Lunch allowance
  • Best-in-class equipment

All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Interested in this role?

Apply now or save it for later. Get alerts for similar jobs at Wheely.

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