Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Osaka, Japan
Coupang is seeking a Manager of Account Management for their SMB segment to build and manage relationships with merchants, driving business growth. This role requires 7+ years of experience in sales or account management and familiarity with Salesforce and SQL.
You have over 7 years of experience in sales, business development, or account management, demonstrating a proven track record of exceeding sales or growth targets. Your strong communication and presentation skills in Japanese enable you to effectively engage with merchants and stakeholders. You possess a data-driven mindset with robust analytical skills, allowing you to analyze merchant performance data and develop tailored growth strategies. With 2+ years of people management experience, you are comfortable leading teams and fostering a collaborative environment. You thrive in fast-paced, ambiguous settings, adapting quickly to changing circumstances while maintaining a focus on delivering exceptional service to customers.
Fluency in English is preferred, as it will enhance your ability to communicate with diverse teams and stakeholders. Familiarity with Salesforce, Tableau, SQL, or other BI/CRM tools will be advantageous in managing merchant relationships and analyzing performance data effectively.
In this role, you will build and manage relationships with merchants to drive business growth, ensuring high levels of merchant satisfaction. You will analyze merchant performance data to identify trends and develop tailored growth strategies that address their unique needs. Your responsibilities will include identifying and resolving merchants' pain points through high-impact projects, collaborating closely with cross-functional teams to align business goals and enhance service delivery. You will also be responsible for building long-term relationships with merchants, ensuring they receive the support and resources necessary to succeed in a competitive market.
Coupang provides a dynamic work environment where innovation and initiative are encouraged. You will have the opportunity to lead projects that fundamentally transform the food delivery industry in Japan, contributing to a mission that prioritizes customer experience. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us at Coupang and be part of a team that is dedicated to pioneering the future of Japan’s delivery market.
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