Sr. Technical Account Manager (Enterprise), Global Enterprise Services

Who you are

You have a strong background in technical account management, ideally with experience in enterprise environments. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You understand the complexities of deploying technology solutions and can navigate challenges with ease. Your customer-facing skills are exceptional, allowing you to build trust and rapport with clients. You are passionate about technology and its potential to bridge the digital divide, particularly in underserved communities. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to ensure customer success.

Desirable

Experience in the telecommunications industry or with satellite technology would be a plus. Familiarity with broadband solutions and an understanding of the challenges faced by enterprises in deploying such technologies will enhance your effectiveness in this role. A proactive approach to problem-solving and a commitment to customer satisfaction are essential traits that will help you excel.

What you'll do

As a Senior Technical Account Manager, you will be the primary technical point of contact for a diverse range of enterprise customers, including Fortune 500 companies and telecommunications providers. Your role will involve providing dedicated technical support and guidance to ensure that customers maintain high technical standards in their Amazon Leo service delivery. You will engage with customers to drive discussions regarding service implementation, integration challenges, and technical optimization. Your expertise will help customers successfully deploy, manage, and support satellite connectivity for their business operations.

You will collaborate closely with internal teams to address customer needs and ensure that their technical requirements are met. This includes working with engineering teams to resolve escalations and optimize service delivery. You will also be responsible for driving customer satisfaction by ensuring that clients receive timely and effective support. Your ability to articulate technical concepts to senior leadership within customer organizations will be crucial in fostering strong relationships and ensuring successful outcomes.

What we offer

Amazon offers a competitive compensation package, including equity and sign-on payments, along with a comprehensive range of medical, financial, and other benefits. You will have the opportunity to work on a groundbreaking initiative aimed at increasing global broadband access through satellite technology. Join a team that is dedicated to closing the digital divide and making a meaningful impact on communities around the world. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.