Reimagining transportation for a better world
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Uber • Dubai, ARE
Uber is hiring a Customer Support Specialist for their Autonomous Vehicles team to enhance the support experience for users. You'll handle customer interactions and advocate for process improvements. This role requires excellent communication skills in English and Arabic.
You have a strong command of English and Arabic, with a minimum C1 level in English. Your previous experience includes handling customer calls, preferably inbound, where you demonstrated exceptional communication skills. You are detail-oriented, capable of multitasking, and have a natural curiosity that drives your dedication to improving your craft. Being a team player is essential for you, as you thrive in collaborative environments.
In this role, you will manage customer interactions through inbound and outbound phone calls and messaging, ensuring that each interaction is handled with care and professionalism. You will be responsible for providing accurate and complete information to customers by utilizing the appropriate tools and methods. Continuous process improvement will be a key focus, as you advocate for the community and influence the overall customer experience positively. Staying informed about your line of business is crucial, as you will need to keep up with changes, roll-outs, and ongoing initiatives to provide the best support possible.
At Uber, you will be part of a team that is at the forefront of integrating autonomous vehicles into everyday transportation. You will have the opportunity to contribute to a mission that aims to make transportation more reliable, affordable, sustainable, and safer. The role is based in Dubai, where you will work in-office, ensuring that you are fully engaged with your team and the customers you serve.
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