Director, Strategic Accounts (Aggregators)

Who you are

You have a proven track record in managing strategic accounts, ideally within the IT infrastructure or security management sectors. Your experience includes leading teams and driving engagement with high-value clients, particularly in complex environments influenced by private equity and M&A activities. You possess strong strategic planning skills and can effectively oversee the execution of initiatives that enhance customer relationships and drive business growth.

You are a natural leader, capable of mentoring and guiding Strategic Account Managers to achieve their goals. Your ability to communicate effectively with stakeholders at all levels ensures that you can represent the interests of both the company and its clients. You thrive in environments that require a deep understanding of customer needs and the ability to adapt strategies accordingly.

Desirable

Experience in the Managed Service Provider (MSP) space or familiarity with IT solutions will be advantageous. A background in working with private equity firms or understanding M&A dynamics will set you apart. You are comfortable navigating complex account structures and can develop tailored strategies that resonate with diverse client needs.

What you'll do

As the Director of Strategic Accounts, you will be responsible for leading the strategy and execution of engagement with MSP aggregators and multi-entity strategic customers. You will oversee a defined portfolio of high-value accounts, ensuring that Kaseya's solutions are effectively integrated into their operations. Your role will involve collaborating closely with internal teams to align product offerings with customer requirements, driving satisfaction and retention.

You will lead a team of Strategic Account Managers, providing them with the guidance and support needed to excel in their roles. This includes setting performance metrics, conducting regular reviews, and fostering a culture of continuous improvement. You will also be responsible for developing and implementing strategic initiatives that enhance customer engagement and drive revenue growth.

Your position will require you to stay informed about industry trends and competitive landscapes, allowing you to anticipate customer needs and position Kaseya as a leader in the market. You will engage with key stakeholders within client organizations, building strong relationships that facilitate collaboration and long-term partnerships.

What we offer

Kaseya offers a dynamic work environment where innovation and customer success are at the forefront. You will have the opportunity to work with cutting-edge technologies and contribute to solutions that empower organizations worldwide. We provide competitive compensation packages and opportunities for professional growth within a rapidly expanding company.

Join us at Kaseya, where you can make a significant impact on the success of our clients and the overall growth of the company. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.