Secure content management for modern enterprises
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Box is seeking a Customer Success Manager to enhance customer satisfaction and retention. You'll build strong relationships with enterprise clients and leverage your knowledge of Box products. This role requires 3+ years of account management experience.
You have over 3 years of experience in account management within the IT industry, demonstrating your ability to build strong relationships with customers and enhance their satisfaction with Box's offerings. You are skilled at engaging with multiple clients, ensuring that their needs are met and their trust in Box is solidified. Your technical knowledge allows you to address customer inquiries effectively, providing them with the information they need to maximize their use of Box's services. You bring innovative ideas and energy to the team, contributing to a collaborative environment. Experience in consulting or marketing is a plus, as is familiarity with Salesforce, Zendesk, or other SaaS tools. Proficiency in English is also beneficial for communication with headquarters.
As a Customer Success Manager at Box, you will manage all post-sales activities for top-tier and enterprise clients, ensuring they receive the highest level of service and support. You will develop a deep understanding of Box products, enabling you to explain features and functionalities that best meet the business needs of your clients. Your role will involve planning and executing onboarding, change management, and adoption strategies to enhance customer engagement. You will conduct regular meetings and strategic reviews, including quarterly health checks, to improve retention rates and proactively manage churn risks. Collaborating with sales and professional services, you will create plans to integrate Box into each client's core architecture. You will also work closely with product and engineering teams to identify and follow up on feature requests and bugs, acting as the voice of the customer within the organization.
At Box, you will be part of a rapidly growing team that values diversity and inclusion. We provide a supportive environment where you can thrive and contribute to the digital transformation of our clients. You will have the opportunity to work with a wide range of clients, including Fortune 500 companies, and play a crucial role in their success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate. Join us in powering how the world works together.
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