External job description
Join Amazon's MENA Product team to drive data-driven improvements in customer return experiences. In this dual role, you'll combine quality assurance testing with product analytics to enhance the returns journey for Amazon MENA customers. This role offers an opportunity to drive data-informed decisions while ensuring quality in our customer experience, combining analytical skills with practical quality assurance in a fast-paced environment.
Position: Product Quality Analyst (L3)
Location: Dubai, UAE
Eligibility: Emirati Nationals Only
Key job responsibilities
Quality Assurance:
- Execute test cases for returns experience features across desktop and mobile platforms
- Identify and document bugs, usability issues, and customer experience gaps
- Validate end-to-end returns flows including refund processing, return shipping labels, and customer communications.
- Create and maintain test documentation for returns experience features
Product Analytics:
- Analyze returns data to identify trends, patterns, and opportunities for improvement
- Create and maintain dashboards to track key performance metrics
- Generate regular reports on returns experience metrics and customer satisfaction
- Conduct A/B testing analysis to measure feature impact
- Provide data-driven recommendations to improve the returns experience
- Support business decisions with quantitative analysis
Amazon Leadership Principles You'll Embody:
- Customer Obsession
- Dive Deep
- Insist on the Highest Standards
- Learn and Be Curious- Speak, write, and read fluently in English, and have the ability to take direction in English
- Knowledge of Excel skills to be able to refine data and prepare business reports- Bachelor's degree
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
