Customer Success Manager (Japan)

Who you are

You have a proven track record in customer success or account management, ideally within a high-growth technology company. Your ability to build strong relationships with clients is complemented by your understanding of their business needs and how to address them effectively. You thrive in environments where you can advocate for users and ensure they receive maximum value from the services provided. You are comfortable navigating complex conversations involving product, payments, and technical aspects, making you a trusted advisor to your customers.

Your experience includes working with consumption-based businesses, which gives you insight into how to drive engagement and retention effectively. You possess excellent communication skills, allowing you to engage with stakeholders at various levels, from technical teams to senior executives. You are motivated and flexible, able to adapt to the fast-paced changes typical of a high-growth environment.

Desirable

Experience in the financial technology sector is a plus, as it will help you understand the unique challenges and opportunities faced by Stripe's customers. Familiarity with data analysis tools will enhance your ability to provide insights and recommendations to clients, further solidifying your role as a key partner in their success.

What you'll do

In this role, you will lead the post-sale engagement for customers in the Japan region, ensuring they are satisfied and deriving value from Stripe's offerings. You will work closely with the user account team to understand customer needs and tailor solutions that drive retention and growth. Your responsibilities will include conducting regular check-ins with clients, gathering feedback on their experiences, and advocating for their needs within Stripe.

You will also collaborate with product and technical teams to address any issues that arise, ensuring a seamless experience for users. Your ability to communicate effectively will be crucial as you engage in discussions about product features and enhancements that can benefit your customers. You will analyze customer data to identify trends and opportunities for improvement, helping to shape the future of Stripe's services.

Your role will involve developing strategies to enhance customer satisfaction and loyalty, contributing to the overall growth of the company. You will be instrumental in driving initiatives that lead to project success, retention, and renewal, making a direct impact on Stripe's bottom line.

What we offer

Stripe offers a dynamic work environment where you can make a significant impact on the success of our customers. You will have the opportunity to work with a talented team that is dedicated to providing exceptional service and support. We value your contributions and encourage you to bring your unique perspective to the table. Our culture promotes collaboration and innovation, allowing you to grow both personally and professionally.

We provide competitive compensation and benefits, recognizing the importance of work-life balance and employee well-being. Join us at Stripe, where you can help shape the future of financial technology and make a difference in the lives of businesses around the world.