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Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Amazon • Dubai, ARE
Amazon is hiring an Investigation Specialist in Trust & Safety to ensure the integrity of their delivery ecosystem. You'll investigate incidents, analyze data, and collaborate with stakeholders to enhance safety and compliance. This role requires strong analytical skills and a focus on problem-solving.
You have a strong analytical mindset and enjoy diving into complex situations to uncover the truth. Your ability to communicate effectively with various stakeholders allows you to gather necessary information and drive fair decision-making. You are detail-oriented and can identify patterns and trends that may indicate underlying issues. You thrive in environments where you can make a tangible impact on safety and operational efficiency. You understand the importance of compliance and are committed to upholding standards that protect both customers and delivery partners. You are proactive in your approach, always looking for ways to improve processes and prevent future problems.
In this role, you will investigate reported incidents within the delivery ecosystem, gathering facts and interviewing stakeholders to understand what truly happened. You will analyze data to identify early warning signs and behavioral trends, taking action to address issues before they escalate. Collaborating closely with operational teams, you will explain your findings and agree on corrective steps to ensure compliance and safety. You will also help build mechanisms that prevent repeated issues, contributing to a safer and more reliable delivery environment. Your ability to prepare clear summaries and recommendations will support leadership in making informed decisions quickly. You will play a crucial role in supporting escalations, particularly in situations that could impact safety or customer experience.
At Amazon, you will be part of a dynamic team dedicated to maintaining the integrity of our delivery services. We offer a collaborative work environment where your contributions will directly impact the safety and satisfaction of our customers. You will have opportunities for professional growth and development, as well as access to resources that support your career advancement. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in making a difference in the lives of our customers and delivery partners.
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