Senior Account Manager

Who you are

You have a proven track record in account management, ideally with 5+ years of experience in a similar role. Your ability to build and nurture long-term relationships with clients is second to none, and you understand the importance of being a strategic partner to your customers. You possess a strong sales mindset, balancing relationship-building with performance-driven results. Your experience in the food or retail industries is a plus, as it allows you to connect with clients on a deeper level. You are comfortable navigating technical discussions, particularly around API solutions, and can translate complex concepts into actionable strategies for your clients.

Desirable

Experience working with Mid-Market and SMB partners is highly desirable. Familiarity with the KSA market will give you an edge in understanding the unique challenges and opportunities present in this region. You are proactive and have a knack for identifying growth opportunities, ensuring that your clients maximize the potential of the Deliverect platform. Your consultative approach means you are not just a salesperson; you are a trusted advisor who helps clients achieve their business goals.

What you'll do

As a Senior Account Manager at Deliverect, you will be the driving force behind the success of our Mid-Market and SMB partners across the Middle East. Your role will involve acting as a consultative partner, understanding the evolving needs of your clients, and providing tailored support to help them grow. You will work closely with clients to identify unique opportunities and co-create innovative strategies that leverage the Deliverect platform. Your ability to bridge the gap between technical API understanding and commercial growth will be crucial in redefining order management for our clients.

You will be responsible for managing a portfolio of accounts, ensuring high levels of customer satisfaction and retention. Your proactive approach will involve regular check-ins with clients, understanding their challenges, and providing solutions that drive their success. You will collaborate with internal teams to ensure that client feedback is incorporated into product development, helping to shape the future of our offerings.

In this hybrid role, you will spend four days a week in our Dubai office, fostering strong relationships with your team and clients, while also enjoying the flexibility of working from home one day a week. Your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market, making this a rewarding and impactful position.

What we offer

At Deliverect, we believe in empowering our employees to achieve their best. You will be part of a dynamic team that values collaboration and innovation. We offer a flexible work schedule that allows you to balance your professional and personal life effectively. Our office in Dubai is designed to foster creativity and teamwork, providing a supportive environment where you can thrive. You will have the opportunity to work with cutting-edge technology and be part of a company that is revolutionizing commerce in the food and retail industries. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.