Secure content management for modern enterprises
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Box is seeking a Customer Success Manager to build strong relationships with top enterprise customers and enhance their satisfaction. You'll leverage your account management experience and knowledge of Box products to drive customer success in Japan.
You have over 3 years of experience in account management within the IT industry, demonstrating your ability to work closely with customers to enhance their satisfaction and build trust. Your experience in partner collaboration is a plus, as you understand the importance of fostering strong relationships with multiple clients. You possess a basic technical knowledge that allows you to respond effectively to customer inquiries, ensuring they receive the best possible support. Your innovative ideas and energy make you a valuable team player, contributing positively to the team dynamics. Experience in consulting or marketing is advantageous, as it adds depth to your understanding of customer needs. Proficiency in Salesforce and Zendesk, along with other SaaS tools, will enable you to manage customer interactions efficiently. Additionally, you have business-level English proficiency to communicate effectively with headquarters on technical matters.
As a Customer Success Manager at Box, you will manage all post-sales activities for Box's top and enterprise customers through strong relationship building, product knowledge, planning, and execution. You will deeply understand Box products and explain the features that best meet the business needs of your customers. Your role will involve planning and executing onboarding, change management, and utilization strategies to ensure customers derive maximum value from Box solutions. You will conduct regular meetings and strategic reviews, including quarterly health checks, to improve retention rates and actively manage churn risks by implementing proactive measures. Collaborating with sales and professional services, you will develop plans to integrate Box into each customer's core architecture. You will also work closely with product and engineering teams to identify and follow up on feature requests and bugs, representing the voice of the customer within the organization. Your feedback will be crucial in driving product improvements and ensuring customer satisfaction.
At Box, you will be part of a rapidly growing team in Japan, contributing to the expansion of our market presence. We offer a dynamic work environment where you can grow your career while helping customers achieve their digital transformation goals. You will have the opportunity to work with a diverse range of clients, including Fortune 500 companies, and play a key role in their success. We value diversity and inclusion, and we encourage you to apply even if you don't meet every requirement. Join us in powering how the world works together, and be part of a company that is committed to making a positive impact in the cloud content management space.
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