Transforming trade with data-driven insights
Kpler, headquartered in Etterbeek, Brussels, is a leader in providing data and analytics for the commodity trading industry. Founded in 2014, Kpler has raised $220 million in funding and has acquired five companies between 2022 and 2023 to enhance its offerings. The company serves a diverse range of...
Kpler offers a flexible office policy allowing employees to choose between co-working spaces, office locations, or full remote work. Employees receive...
Kpler fosters a culture of innovation by leveraging advanced data technology to transform the traditionally archaic commodity trading industry. The co...
Kpler • Japan (Remote)
Kpler is seeking a Customer Success Manager to help clients navigate complex markets in commodities, energy, and maritime sectors. You'll leverage global trade information to empower organizations in making informed decisions. This role requires strong communication and problem-solving skills.
You have a strong background in customer success or account management, ideally within the commodities, energy, or maritime sectors. You excel in building relationships and ensuring client satisfaction, understanding their needs, and providing tailored solutions. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You are proactive in identifying opportunities for improvement and are comfortable working with data to drive insights. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service. You are adaptable and can navigate the challenges of a fast-paced industry, always keeping the client's best interests in mind.
As a Customer Success Manager at Kpler, you will be the primary point of contact for our clients, guiding them through the complexities of global trade information. You will work closely with clients to understand their unique challenges and provide insights that empower them to make informed decisions. Your role will involve onboarding new clients, ensuring they are set up for success with our platforms, and providing ongoing support to maximize their experience. You will collaborate with internal teams to relay client feedback and contribute to product improvements. Additionally, you will analyze client usage data to identify trends and opportunities for deeper engagement. Your goal is to foster long-term relationships that drive client retention and satisfaction.
At Kpler, you will join a diverse team of over 700 experts from more than 35 countries, all dedicated to transforming complex data into actionable strategies. We offer a supportive work environment that encourages innovation and collaboration. You will have the opportunity to work remotely from Japan, allowing for flexibility in your work-life balance. We are committed to your professional growth and provide resources for continuous learning and development. Join us in making a significant impact in the commodities, energy, and maritime sectors, and help our clients navigate their journeys to success.
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