Amazon’s Middle East & North Africa (MENA) Seller Services is looking for a motivated and talented Program Manager for its Global Selling business to grow international sellers’ business in MENATR Marketplaces . Global Selling Business is a key growth engine for the overall Seller Business in MENA, and this team’s goal is to maximize the potential of out-of-region sellers for MENA customers, in terms of recruitment & account management as well as Seller, Delivery and Customer experience.
The Program Manager will lead multiple projects in close collaboration with global sellers’ recruitment teams (based in China, Europe, USA, India) and category leaders based in MENA, aiming to deliver the relevant insights and actions to improve our Selection and Customer Experience for Selling Partners from outside the MENA region.
Reporting into the Head of Global Selling for MENA Marketplaces, you will:
- Develop and co-own international sellers’ category strategy: Work closely with Category Leadership and global account managers on planning and business strategy, drive best-in-class customer experience and maximize Selling partners selection and sales growth through timely analysis and initiatives
- Maintain category's on-going reviews: contribute to category's weekly/monthly/quarterly reviews via establishing tracking mechanisms to enable team to proactively monitor their progress while recommending best course of actions to grow and/or recover
- Uncover, plan, and lead category's growth opportunities: Identify key business opportunities at category level by spotting popular brands, trends, and pricing to ensure managing the sellers toward a growth plan and deploying detailed deep dives and data analysis
- Improve international sellers experience: Identify critical out-of-country sellers’ frictions to grow their business in MENA and lead initiatives to alleviate them to enhance the overall Seller experience with better self-service and reporting resources.
- Managed technical projects: Automate and scale the international sellers’ category level growth via new selection, product listing quality and in-stock opportunities. Partner with other teams to drive automation and scalability across the organization.
- Contribute to other ad-hoc global selling projects: Work within the marketplace organization to establish, execute, or contribute to global selling projects/programs.
This role requires you to possess strong interpersonal skills and capacity to navigate ambiguity while influencing up and down the organization across all Amazon locales dealing with multiple cultures.
Key job responsibilities
- Build Amazon MENA as an attractive, high-ROI region for global Selling Partners to sell anything from clothing to home accessories, electronics products, books, beauty products, and anything in between.
- Coordinate with Global Selling teams across existing and new WW locations to annually recruit tens of thousands of Selling Partners who will provide selection leadership.
- Develop deep relationships with some of our key selling partners to surface relevant anecdotes and suggest optimal tradeoffs that do not compromise Customer experience and take into account any operational constraints.
- Work cross-functionally with central company-wide teams in Technology and Product Management to establish the right Selling Partner and Customer Experience.
- Develop innovative programs; work in a white space as we identify new expansion opportunities (e.g. intra-MENA arcs, MENA exports) and selection opportunities (e.g. emerging brand owners, manufacturers).
- Co-own the reporting (recurrent/ad-hoc) of the performance of the different global arcs, and align stakeholders on planning, priorities and team goals.
- Interact with key senior executives in MENA, US and other regions as you have a key role in one of Amazon's fastest growing businesses.
About the team
The Amazon Marketplace organization drives the Selling on Amazon business and develops solutions that enable millions of Selling Partners around the world to sell on Amazon, representing >50% of WW sold units.- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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