The Selling Partner Communities (SPC) organization builds lasting connections with and among our Selling Partners, helps drive their success, and ensures that public perception mirrors the reality that Amazon’s stores are a great place for our Selling Partners to build and maintain thriving businesses.
We are seeking an experienced, data-driven, systems-oriented Capacity Manager to lead and optimize our end-to-end planning and throughput strategy. This role is responsible for defining and maintaining gearing ratios, leading capacity forecasting efforts, and driving cross-functional alignment to ensure operational scalability. The ideal candidate has a background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner and obtain organizational "buy-in" at senior levels. You will be at the center of how work is balanced across the SPC org, using your expertise to ensure that inputs across stakeholder teams and constraints are accurately reflected in planning models.
Key job responsibilities
• Own the capacity planning process end-to-end, from intake to execution readiness, including weekly and quarterly headcount planning across multiple workstreams and geographies
• Build short/long term operational plans for different global sites to optimize variable costs associated with staffing
• Define and maintain gearing ratios to align staffing and throughput capacity across dependent teams
• Build and operationalize planning mechanisms to proactively address seasonality initiatives, high-level policy changes and volume variability
• Partner with stakeholders to model throughput scenarios and identify bottlenecks, leveraging historical data and forecasted inputs
• Develop and manage dashboards and reporting tools to monitor capacity utilization and SLA adherence
• Lead regular capacity reviews with stakeholders, identifying gaps between forecasted demand and available bandwidth
• Drive continuous improvement initiatives to shorten planning SLAs and increase process automation
• Collaborate with Finance and Program stakeholders to align labor and budget assumptions for near- and long-range planning
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years experience in capacity planning, operations management, or workforce planning in a fast-paced environment- 2+ years of Tableau or equivalent tools experience
- Master's degree, or MBA in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
