About mParticle
mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data into insights and insights into action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.
We at mParticle choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About the job
mParticle is looking for a motivated, driven, and experienced Solutions Engineer to join our EMEA Solutions Engineering Team, with a specific focus on increasing our footprint in the EMEA & Emerging Markets regions. As a Solutions Engineer, you will work directly with our customers and partners to demonstrate the value and capabilities of the industry-leading Intelligent Customer Data Platform. You will partner with the Sales team throughout the sales cycle on enterprise opportunities to help qualify technical requirements, influence decision-making, and prove tangible value. As a Solution Engineer, you advocate for driving customer value throughout the sales cycle.
About the Candidate
The Successful candidate will:
- Business Value Identification: Engage with customers to understand their business objectives, challenges, and desired outcomes. Identify opportunities for leveraging mParticle to deliver measurable business value and improve marketing effectiveness.
- Solution Design and Development: Lead the technical solution design process, working closely with customers to map their business requirements to mParticle's capabilities. Develop customized solutions that align with customers' strategic goals, focusing on driving revenue growth, increasing customer engagement, and optimizing marketing performance.
- Value-Based Pre-Sales Support: Collaborate with the sales team to deliver technical expertise, value-based demonstrations, solution architecture, and technical proposals, and respond to RFPs (Request for Proposals) to demonstrate business outcomes and showcase the measurable value and capabilities of mParticle solutions.
- Industry Expertise: Stay abreast of the latest trends and advancements in AI/ML, predictive analytics, decisioning, marketing automation, and related fields. Share industry insights and contribute to thought leadership initiatives through blog posts, whitepapers, or conference presentations.
- Technical Consultation: Serve as a trusted advisor to clients, providing thought leadership on Martech trends, best practices, and industry standards. Help clients align their marketing strategies with emerging technologies and industry advancements.
- Customer Success: Partner with mParticle Professional Services and Customer Success teams, as well as partners, to ensure successful implementation and adoption of mParticle solutions. Provide technical guidance, best practices, and thought leadership to help customers achieve their desired business outcomes. Support the upsell process for new products and solutions.
- Collaboration and Knowledge Sharing: Foster strong relationships with cross-functional teams, including sales, product, marketing, and engineering. Collaborate on technical problem-solving, provide feedback from the field, influence the product roadmap, become an early adopter of new releases, and own innovative solutions as a subject matter expert.
- Regional Expertise: You will help grow the mParticle business in EMEA & Emerging Markets, and with your support, help develop and execute the strategy, collaborating in a matrix environment. We’re looking for someone who has the ability to work effectively in a team-based organization, collaborate cross-functionally, and build alignment around goals and objectives. You will need to be effective in a dynamic, high-growth, fast-paced environment, where hands-on execution is required and processes may not exist yet.
- Continuous Learning: Stay updated on the latest Martech trends, emerging technologies, and industry developments. Share knowledge with the team through training sessions, workshops, and internal knowledge-sharing initiatives.
Is this opportunity right for you? We are looking for candidates who have:
- Proven expertise in Solutions Engineering, Solution Architecture, or Solution Consulting roles in SaaS, cloud, or Martech, with a focus on working with customer data at an Enterprise B2C scale.
- In-depth knowledge of marketing technologies, including marketing automation platforms, customer data platforms (CDPs), CRM systems, digital advertising tools, and analytics platforms.
- Excellent storytelling and communication skills, including but not limited to presenting complex solutions, concepts, and ideas to both technical and non-technical audiences.
- Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
- Demonstrated strong experience collaborating with product, marketing, engineering, privacy, and analytics teams, translating business requirements and use cases into technical solutions
- A willingness and desire to be creative and experiment, make mistakes, and learn.
- Must be located in EMEA (Ideally Dubai, UK, Nordics, Spain, or Germany) with conversational, business and technical fluency in English.
- Willingness to travel to client sites for meetings and project-related activities. 25% travel requirement
The ideal candidate will/have/be:
- Industry experience is desired, with familiarity in mobile, data-driven marketing, and SaaS solutions for marketing.
- Ability to set and execute priorities within a fun and fast-paced environment.
- Excellent collaborator, with the ability to engage across multiple teams to drive an outcome.
- Desire to be a key player within a strong team focused on exceeding client expectations.
This role will be hired through our employer-on-record (EOR) partner. The recruiter will explain how this works during your first call. Also, compensation will be paid in your country’s local currency.
PLEASE NOTE: Our hiring team will only ever reach out to you via an @mparticle.com email address. Any website purporting to be mParticle that isn't hosted at mparticle.com or a subdomain is phishing or a scam. If you believe you've been targeted with a phishing attack centered around a job at mParticle, please contact us at security@mparticle.com.
