Customer Success Manager (Japan)

Who you are

You have a proven track record in customer success or account management, ideally within the financial services or technology sectors. Your experience has equipped you with the ability to build and maintain strong relationships with institutional clients, ensuring they receive the highest level of service and support. You understand the digital asset landscape and can navigate complex client needs with ease. You are a strategic thinker who can identify opportunities for clients to maximize their investment in BitGo's offerings. Your communication skills are exceptional, allowing you to articulate value propositions clearly and effectively to diverse stakeholders. You thrive in a collaborative environment, working cross-functionally with sales, engineering, product, and support teams to enhance the customer experience.

What you'll do

As a Customer Success Manager at BitGo, you will serve as a dedicated advisor to institutional clients, helping them navigate and optimize their use of BitGo’s offerings. You will build and maintain strong relationships with key stakeholders to ensure they are fully leveraging our suite of products. Your role will involve understanding client business needs and providing tailored solutions that drive adoption and success. You will collaborate closely with internal teams to address client inquiries and resolve issues promptly, ensuring a seamless experience. You will also track client engagement and satisfaction metrics, using this data to inform strategies for improvement. Your insights will be invaluable in shaping product development and enhancing service delivery. You will play a key role in onboarding new clients, guiding them through the initial setup and integration processes. Additionally, you will conduct regular check-ins with clients to assess their satisfaction and identify opportunities for further engagement.

What we offer

At BitGo, we offer a dynamic and supportive work environment where you can thrive. You will have the opportunity to work with cutting-edge technology in the digital asset space and be part of a team that is transforming the financial services industry. We provide competitive compensation and benefits, including flexible working arrangements. You will also have access to professional development opportunities to enhance your skills and advance your career. Join us and be part of a mission-driven company that is making a significant impact in the world of digital assets.