Disbursement Associate

This is a full-time contract position, with no end date.

Job Summary 

The Associate, Disbursement will be responsible for executing their assigned roles and functions with timeliness, expert accuracy, and precision for all standard workflows on standard files. They are able to identify more complex files for escalation to senior team members, and are still learning how to complete those more complex files. They can assist more junior team members on basic workflow responsibilities. They will proactively meet customer needs and provide a delightful closing experience. They exhibit the company values, will collaborate with their Operations Manager to create an efficient, enjoyable work environment.  

Role Description 

• Receipt incoming balanced settlement funds, escalating more complicated ones to more senior team members 
• Disburse all on-time outgoing settlement funds in accordance with Closing Instructions and fully executed Closing Disclosure. 
• Review all funds for accuracy prior to disbursement including dollar amount, payee information, wire information and payment address. 
• Communicate internally and with lender on follow up on returned checks, checks on hold 
• Communicate with lender on refund reviews 
• Communicates internally to ensure on-time disbursements 

Job Requirements 

• Has 1+ year(s) of title & escrow disbursement experience with demonstrated success. 
• Excellent phone, email, face-to-face and remote communication skills 
• The ability to multi task and focus as required and to be proactive 
• Ability to thrive in a fast-paced, metrics-driven work environment 
• Extreme attention to detail and organizational skills, knowledge of title insurance, regulatory guidelines, and legal documents is a plus. 
• Open minded to process changes, continuous system updates and enhancements 
• Proven customer service experience 
• Have a driven, positive attitude and ability to work as a team player 
• Proficient in using various computer programs and ability to navigate educational company provided resources 
• Bonus: Experience processing files in ResWare 
• Bonus: Possession of individual title and/or escrow licenses