We are Amazon’s Finance Operations organization and responsible for Amazon’s strategic customers Payables and Receivables. We are responsible for making on-time, accurate payments, billings and collections on behalf of North America Retail.
We are seeking an Accounts Receivable (AR) Analyst that will work directly with our strategic Government customers, upstream billing, sales and finance teams to coordinate on time collection of revenue. You will own the relationship with the customers and provide day to day support to enable timely payments.
This position will lead efforts to dive deep into customer payment data, drive process improvements, standardize processes, and eliminate root-cause defects within existing systems.
By working together on behalf of our customers, we are building the future, one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.
Primary scope:
- Systemically intake, escalate, and triage customer payments (payables and billings), contacts, and issues and follow through to resolution, including executive-level communication.
- Recognize escalation trends and identify underlying defects and root causes.
- Partner with and influence upstream and downstream teams
- Meet or exceed monthly collections goals
- Leverage data from numerous databases and internal tools (using Excel, SQL, or other data management systems) to perform reporting and analysis.
- Communicate directly with customers to resolve invoice and billing discrepancies and ensure timely and accurate payment.
- Work across US time zones as needed.
Key job responsibilities
- Single point of contact for all billing and collections related task for AWS strategic Government customers
- Understand the end to end relationship with the customers and proactively manage past due balances
- Create statement of accounts, communication plans, SOPs for specific customer accounts
- Report collections related key metrics on daily, weekly and monthly basis
- Create and share root cause analysis & write documents for dive deep sessions
- Escalate to senior leadership key issues that could impact collections
- Deliver on multiple data requests and participate in process improvement workshops
- Manage highly ambiguous situations and communicate effectively with multiple stake holders
This position requires the candidate to currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform Amazon Web Services (AWS) work.
A day in the life
The AR Analyst is responsible to collect against a portfolio of strategic government accounts and meet/exceed monthly collections goals. Performance on collections is the top metric for success in this position. Analysts are also expected to recommend process improvements, write documents explaining the health of assigned accounts, and build Standard Operating Procedures (SOPs) and training plans.
About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.- 3+ years of tax, finance or a related analytical field experience
- Ability to communicate effectively with Senior Government Officials in a collections type role
- Current, active US Government Security Clearance of TS/SCI with Polygraph.- 4+ years of applying key financial performance indicators (KPIs) to analyses experience
- Experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $60,200/year in our lowest geographic market up to $128,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
