The community marketplace for unique travel stays
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Airbnb • Japan
Airbnb is seeking a Specialist in Premium Support to provide exceptional customer service to the Airbnb community. You'll engage with customers in both English and Japanese, ensuring high standards of service. This role requires strong communication and problem-solving skills.
You are a dedicated and enthusiastic individual with a commitment to delivering exceptional customer service. You possess strong communication skills in both English and Japanese, allowing you to interact effectively with a diverse range of customers. Your analytical mindset enables you to approach problems with a solution-oriented perspective, ensuring that you can provide end-to-end support to key members of the Airbnb community. You thrive in a fast-paced environment and are adaptable, responsive, and resourceful, demonstrating a high level of professionalism in all interactions. Your experience in customer service has equipped you with the skills necessary to foster strong relationships with users, ensuring their needs are met with the highest standards.
As a CS Specialist in Premium Support, you will function on the front line, directly interacting with customers and internal stakeholders. Your primary responsibility will be to take ownership of cases, ensuring complete resolution while maintaining strong relationships with users. You will provide support to key segments of the community, including the Luxury segment, and will be expected to handle inquiries and issues with a high level of professionalism. You will engage with customers to understand their needs and provide tailored solutions, ensuring a positive experience with Airbnb. Your role will involve problem-solving and analytical thinking to address customer concerns effectively. You will also collaborate with internal teams to improve service delivery and enhance the overall customer experience.
Airbnb is committed to fostering an inclusive environment where diverse ideas can thrive. We encourage you to apply even if your experience doesn't match every requirement. In this role, you will have the opportunity to grow your skills in customer service and develop a deeper understanding of the hospitality industry. You will be part of a team that values collaboration and innovation, working together to create memorable experiences for our users. This full-time position is based in Japan, providing you with the chance to contribute to a global community while working in a supportive and dynamic environment.
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