About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Manager, Account Management SMB
Coupang • Osaka, Japan; Tokyo, Japan
Skills & Technologies
Overview
Coupang is seeking a Manager of Account Management for their SMB segment to build and manage relationships with merchants, driving business growth through data-driven strategies. This role requires 7+ years of experience in sales or account management and strong communication skills in Japanese.
Job Description
Who you are
You have over 7 years of experience in sales, business development, or account management, demonstrating a proven track record of exceeding sales or growth targets. Your 2+ years of people management experience have equipped you with strong leadership skills, enabling you to build and manage effective teams. You possess excellent communication and presentation skills in Japanese, allowing you to engage effectively with merchants and stakeholders. Your data-driven mindset and strong analytical skills empower you to analyze merchant performance data and develop tailored growth strategies. You thrive in fast-paced, ambiguous environments, adapting quickly to changing circumstances and challenges. Additionally, your fluency in English is a valuable asset in a diverse workplace.
What you'll do
In this role, you will build and manage relationships with merchants to drive business growth, ensuring high levels of merchant satisfaction. You will analyze merchant performance data to identify trends and develop tailored growth strategies that address their unique needs. Your ability to identify and resolve merchants' pain points through high-impact projects will be crucial in fostering long-term relationships. You will work closely with cross-functional teams to align business goals and ensure that the services provided meet the expectations of both the company and the merchants. Your leadership will guide your team in executing strategies that enhance merchant engagement and satisfaction, ultimately contributing to the overall success of Coupang's delivery platform.
What we offer
Coupang provides a dynamic work environment where innovation and initiative are encouraged. You will have the opportunity to lead projects that fundamentally transform the food delivery industry in Japan. As part of a company committed to delivering a 'wow experience' to customers, you will play a key role in shaping the future of the delivery market. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us at Coupang and be part of a team that is dedicated to pioneering new markets and delivering exceptional service to customers.
Interested in this role?
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