The Quality Site Specialist serves as a strategic program manager focused on driving site-level quality excellence within Amazon's operations. This role bridges the gap between strategic quality initiatives and operational execution, working closely with quality teams, site leadership, and operations to implement and sustain quality improvements. The position requires strong analytical capabilities, proven program management expertise, and the ability to influence without authority to drive measurable quality improvements across all workflows.
Key job responsibilities
• Lead implementation of site-wide quality improvement initiatives
• Perform root cause analysis and develop corrective action plans for quality issues
• Partner with site leadership and operations to drive quality excellence
• Conduct data analysis to identify trends and improvement opportunities
• Manage multiple quality projects from inception to completion
• Develop and maintain quality metrics dashboards and reporting systems
• Perform regular gemba walks and side-by-sides to understand ground-level operations
• Create and deliver quality-related training materials and best practices
• Drive standardization of quality processes across all shifts and departments
• Own program-level communication and metrics reporting for quality initiatives
• Apply process improvement methodologies (e.g., Lean, Six Sigma) to optimize workflows
• Identify and mitigate quality-related risks, ensuring compliance with standards- Bachelor's degree in Engineering, Business, Operations Management, or related field
- 5+ years of experience in program/project management, quality management, or operations
- Demonstrated experience leading cross-functional improvement initiatives
- Strong analytical and problem-solving skills with proficiency in data analysis tools (Excel, SQL)
- Excellence in written and verbal communication, including executive-level presentations
- Track record of delivering measurable results through process improvement projects
- Experience with quality management systems and continuous improvement methodologies (e.g., Lean, Six Sigma)- Six Sigma Green Belt/Black Belt certification or other quality management certifications
- Project Management Professional (PMP) certification or equivalent
- Experience in manufacturing, logistics, or e-commerce operations environment
- Advanced proficiency in data visualization and business intelligence tools (Tableau, Power BI)
- Prior experience leading quality programs in a high-volume, fast-paced environment
- Knowledge of statistical process control (SPC) and quality management systems
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https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
