Empowering organizations with AI-driven analytics
Dataiku, headquartered in New York City, is a leading AI platform that empowers organizations to harness their data for analytics and AI model creation. With over 1,000 employees and $847.6 million in funding, Dataiku serves major clients like Unilever, GE, and Comcast. The company launched its Data...
Dataiku offers a flexible hybrid work policy, allowing employees to work from the office 1-5 days a week, alongside a work-from-anywhere policy for up...
Dataiku fosters a culture centered around continuous innovation and community support. The company emphasizes collaboration between data experts and e...
Dataiku • Japan, Remote
Dataiku is seeking a Technical Support Engineer to enhance their Japanese support function. You'll assist customers with technical issues related to the Everyday AI Platform. This role requires experience in a technical support environment.
You have experience in technical support, ideally in a software or technology environment, and are comfortable working in a startup atmosphere. Your ability to communicate effectively in Japanese is crucial, as you will be assisting customers in their native language. You understand the importance of providing high-quality support and are committed to helping customers resolve their technical issues efficiently. You thrive in a collaborative environment and are eager to contribute to the growth of the Japanese support team at Dataiku.
Experience with AI platforms or data analytics tools is a plus, as it will help you better understand the challenges faced by our customers. Familiarity with installation, security, and integration processes will enhance your ability to provide effective support. You are adaptable and willing to learn new technologies as needed to assist customers effectively.
As a Technical Support Engineer, you will play a vital role in the Japanese support team, helping customers navigate technical challenges related to Dataiku's Everyday AI Platform. You will be responsible for troubleshooting issues, providing solutions, and ensuring customer satisfaction. Your role will involve working closely with both Japanese and global customers, addressing a wide range of technical inquiries. You will document customer interactions and solutions to build a knowledge base that can be used for future reference. Additionally, you will collaborate with other teams to escalate issues when necessary and contribute to the continuous improvement of our support processes.
Dataiku offers a dynamic work environment where you can grow your skills and make a significant impact on our Japanese support function. You will have the opportunity to work with a diverse team of professionals from various backgrounds, all committed to delivering exceptional support to our customers. We value your contributions and encourage you to share your ideas for improving our support services. As part of our team, you will have access to ongoing training and development opportunities to enhance your technical skills and career growth. We believe in fostering a culture of collaboration and innovation, where every team member's input is valued and recognized.
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